Our clinical governance framework ensures accountability across all levels of our organisation, enabling us to provide safe, effective, and high-quality care to every patient.
Our clinical governance framework supports:

• Ongoing evaluation and improvement of safety and quality.
• Transparent systems to monitor performance and identify areas for enhancement.
• Collaboration between all team members, ensuring patient care is prioritised and continuously improved.

We gather data from patient feedback, clinical outcomes, and incident reports to maintain high standards and identify opportunities to refine our care practices.

Townsville Day Surgery is committed to providing a caring and quality service to the Townsville and North Queensland Community. As part of this commitment, we encourage individuals and community representatives to partner with us and join our Community Advisory Group (CAG). This Group meets approximately four times per year, with representatives from the Townsville Day Surgery Executive and Nursing Staff, to provide patient perspective and input in relation to Quality Improvements, Patient Information Documents and a wide range of issues related to Safe, Quality Patient Care.
If you have an interest in actively participating in the improvement of private health care in your region and feel you can represent a sector of your community, we would love to hear from you. To express interest in joining the CAG, please:

1. Complete the CAG Member Application Form
2. Provide a current resume or brief outline of your relevant experience. This may be “life experience” or previous experience in the health care system.
3. Disclosure of any matters that may conflict or restrict you from performing the CAG member role fairly, competently and independently.
4. The names and contact details of two referees, and forward to:
Facility Co-Ordinator
Townsville Day Surgery
1 Martinez Avenue
West End Qld 4810
Or email applications to reception@townsvilledaysurgery.com.au

Our patients feedback is vital to improving our services. We actively encourage patient input through surveys and direct communication.

From July to December 2024:
• 98% overall patient satisfaction.
• 98% satisfaction with quality of care and staff communication.

We implement best practices for infection prevention, including:
• Comprehensive hand hygiene protocols.
• Use of Personal Protective Equipment (PPE).
• Rigorous sterilisation and cleaning processes of medical equipment.

Recent achievements:
• Zero reported SAB’s (Staphylococcus Aureus Bacteraemia), as of January to December 2024.
• Our Hand Hygiene percentage at last report was 85.7% with current national average at 86.8%.

Our rigorous medication management systems ensure safe prescription, administration, and monitoring of treatments. Every patient’s medication history is carefully reviewed to prevent adverse reactions.

We develop individualised care plans through consultation with patients, carers, and families. This collaborative approach ensures targeted, effective care throughout our patients healthcare journey.

Effective communication is critical to ensuring patient safety. At Townsville Day Surgery, we have robust systems in place to facilitate clear, accurate, and timely communication across all levels of care.

Key components of our communication strategy include:
• Comprehensive documentation of patient records.
• Clear communication during clinical handovers to ensure continuity of care.
• Collaborative discussions with patients, carers, and families to provide the information needed for informed decision-making.

Our commitment to communication minimises risks, supports patient-centred care, and enhances the overall healthcare experience.

Before having a procedure at Townsville Day Surgery, patients are required to provide informed consent. This is a voluntary decision made by the patient to agree to receive healthcare services.
Our specialists are committed to ensuring patients are fully informed about their medical condition, the available treatment options, and the associated risks, benefits, and potential outcomes. By fostering open communication, thorough documentation, and collaborative decision-making, patients and specialists can determine the most appropriate plan together, after which informed consent is obtained.

Informed consent may be sought at various stages of a patient’s treatment journey, with regular reviews conducted to ensure its ongoing relevance. Patients retain the absolute right to withhold consent if they choose not to proceed, as this decision is entirely voluntary.

At Townsville Day Surgery, our medical and support teams have a duty of care to identify and respond swiftly to changes in a patient’s physical, cognitive, or mental condition, known as acute deterioration. Providing timely and appropriate care is a key part of our system-wide approach to recognising and managing these situations.

Early detection is vital, as it can lead to better outcomes and minimise the level of intervention required. We prioritise identifying and addressing warning signs promptly, drawing on our comprehensive care framework and strong communication and documentation practices to ensure patient safety.

Our skilled healthcare team is highly trained to recognise the signs and symptoms of acute deterioration. Together with our robust safety and quality monitoring systems, we are well-equipped to detect and manage these situations effectively.

We take proactive steps to identify and address potential risks, including slips, falls, and medication incidents. Our goal is to create a secure and comfortable environment for all patients.

From July to December 2024:
• 1 incidents of falls (total patients 4500)

For more information or to share feedback, please contact us at reception@townsvilledaysurgery.com.au.